The ease of use is one thing that I really like about this product - it has all you need for an effective conference call setup. It's not overly complicated to set up calls or meetings in general so if someone new joins your team they can jump right into using it without being overwhelmed by too much information. Sometimes there are glitches where things don't work properly but those tend to be very short lived issues. We've been able to have more productive meetings as well as connect people from different parts of the country who couldn't meet face to face.