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India
1 Level
715 Review
41 Karma

Review on RaceBon by Fernando Marshall

Revainrating 2 out of 5

A Disappointing and Annoying Shopping Experience at RaceBon

As a life coach, I place a high value on services that are efficient and dependable, which is why I was dissatisfied by my experience with RaceBon. They did not meet my expectations in either category. Their poor customer service and lengthy shipping periods left a lot to be desired, despite the fact that they had a large assortment of sports and outdoor gear to choose from. Their website had a confusing structure, which made it difficult for me to find what I was looking for. In addition, their prices were frequently higher than those of other online stores that sold items that were comparable. In addition, when I reached out to their customer service team with a question regarding my purchase, they did not respond and were not helpful in answering my question. In addition to this, their shipping times were substantially delayed, which resulted in a great deal of discomfort and annoyance for me. My dissatisfaction with the business was only compounded by the fact that their team failed to keep me updated on the status of the delays. My profession is life coaching, and I strongly believe that it is important to both establish and meet high standards. Unfortunately, RaceBon has not been able to live up to my expectations. They may have a large assortment of products, but their unreliable shipping times and poor customer service make them a less desirable option when compared to other online stores in the same industry that deal with sports and outdoor activities. They did not provide a hassle-free shopping experience, so I cannot recommend them to anyone seeking for that.

Pros
  • a dedication to better serving and delighting customers.
Cons
  • Disorienting design of the website.