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1 Level
790 Review
45 Karma

Review on HelpSquad by Alonzo Weaver

Revainrating 5 out of 5

Great Customer Service and quick responses

I like that they are able to help us solve problems in our community through online services as well as texting or phone calls when needed for emergencies! It is nice being connected with them during all hours of day so we can get answers quickly if need be!! They do great work providing customer service but sometimes it seems there isn't anyone available at any given time which could cause delays getting assistance from someone who does know what you're looking up about an issue - especially one where immediate response would make sense (i'm thinking specifically regarding account info).

img 1 attached to HelpSquad review by Alonzo Weaver

We have been using this resource since 2010 now though not sure how many years back before then?

Pros
  • Great Customer Service
  • Availability, quick results.
  • Ease/Quickness via Online support portal; even easier than calling because often times i just want access immediately rather having my call take more minutes due waiting too long only speaking over 3+ min while awaiting tech's attention
  • Ability To "Check In" With Our Community And Share Progress On What Is Being Done By Support StaffTo Track My Call Status Or Make Reports
Cons
  • Some difficulties