UserOnsite has been a great tool for our company. It's easy to use and the customer service is great. We've been able to see what people are doing on our website and have been able to change things to help them find what they are looking for. I have not found anything that I dislike about this product. I would recommend UserOnsite to any company looking for a way to monitor their website. I have seen a huge difference in our conversion rate. It has helped us to see what our users are looking for and what they are not finding.