I ordered a box for Alora last week and it was shipped by USPS and both sides of the box were open which meant parts fell out during shipping. I contacted Mrs. Striebel from Sport Pet Customer Service and gave her my order number and two days later she sent a new Alora replacement box in place of the parts. I would give the product a perfect 10 and the quality is excellent. It's people like Ms. Stribble who have customers who come back to buy her company's products and support her business. I have ordered other Sport Pet products in the past and I highly recommend working with this company. Thanks Jim H
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