Review on Samsung Galaxy Fit 2 Bluetooth Fitness Tracker Smart Band – Scarlet (US Version) by Polo Acri

Exactly one month after the purchase, my Samsung Fit2 stopped working completely. It won't turn on or sync to my phone. Troubleshooting with Samsung USA Support was a disaster as they kept confusing my device with the Samsung Gear Fit2 of the same name even after I provided both the model number and serial number of my device. You have been asked to press buttons or try features not available on this device. I don't have the ability to reset this device - not even one of those little "grip snaps" on the back. Ultimately, Samsung support told me I had to return the product so they could diagnose it, but I would lose all my data if they started diagnosing. I would have to pay shipping. Also, they only decide *after* I send it in for repair if I can get a new device, get my money back, or fix my band and send it back. They couldn't tell me when, how long it would take. I can't stress enough how terrible Samsung's US customer support is - they gave me bloody terrible customer service. Instead, I'm sending it back through Revain for a refund. I am so dissatisfied with how quickly this unit broke and that there was literally nothing I could do to troubleshoot and fix it at home. It's a shame that Samsung sells such a garbage product. All I needed was a regular fitness bracelet, which helped me with phone notifications, tracking my sleep, and tracking my workouts. All I got was a frustrating headache.