First of all this is a great product, definitely something I can keep on my counter without wanting to keep. When I first received the item a month and a half ago I was a bit concerned as some of my parts seemed a bit faulty and broke after a few uses, but that's where the 5 stars come in. I have contacted the seller. Ask if I can get replacement parts. I received a reply within minutes and the next day my parts were on their way! I received the parts in record time (and the seller included chocolates!) and I'm making delicious coffee again with this wonderful press. Excellent customer service, great product. Couldn't be happier. :)
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