Purchased in February 2020 for a major bathroom renovation and only installed and running in early April. There are only two adults in the house and nobody but the owners has ever used it - and DEFINITELY never abused it. During use, the connector tip simply broke off at the bottom of the head. The connection between a flexible hose and a rigid shower head will always be the most stressed point, but this hand shower is made of the thinnest plastic at this critical point.
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