Although Donepart offers excellent customer service, I can't help but believe that their prices more than make up for it. I thought their goods were a little on the pricey side, and the shipping costs only made matters worse. Don't get me wrong, they have high-quality products, but when you pay more for them, you anticipate a little bit more than just good service. I admire the work they put into providing a good customer experience, but I wish it weren't so expensive.