This charger and holder are useless if you have a phone protector like Otter Box. I have an Otter Box on my phone and the side and bottom handles are too small to hold it in the holder (see photo and video). He kept my girlfriend's phone without protection (see photo) but that doesn't help me. In addition, the automatic opening and closing function is good in theory, but not very good in practice. The automatic function works via a motion sensor. So my guess is that you are using your phone for navigation in the car and it senses movement around the phone and opens up and releases your phone at the wrong time. I am returning mine and cannot recommend it.
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