The product was of high quality and in the original packaging. It worked just as well as the original part. The product was advertised as a pack of five and I needed them all to change from the school machines. I received one (1) piece of advice. Couldn't get her to understand "just send the other four" because they showed "shipped". Rewain told me to cancel the order but keep the ones I had and then repeat the order. Unfortunately, the seller is temporarily out of stock. Good product, fair price, just had the wrong packaging. Sometimes something happens, I will order from them again.