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Guatemala, Guatemala City
1 Level
729 Review
37 Karma

Review on LuxUrux by Randy Perry

Revainrating 3 out of 5

A Disappointing Experience for Customers at LuxUrux is Listed as the Heading

I was looking forward to using LuxUrux to fulfill my requirements for house decor, but I was let down by the experience I had with their online store instead. While they have an impressive selection of products, their customer support leaves a lot to be desired. To begin, the amount of time it took for my order to be shipped was noticeably longer than I had anticipated, and the business did not provide any form of communication regarding the delay. When I did eventually get my order, the product's quality was not up to par, and it did not match the description that was given on the website. When I attempted to get in touch with their customer support, I had a hard time getting a response from anyone. It took a number of messages sent via email and phone calls before I eventually got a response, and even after I did, the representative was unhelpful and unprofessional. In addition to this, their return policy is complicated and difficult to understand and follow. In the end, I was responsible for paying for the cost of return shipping and processing, which was an additional inconvenience. The entirety of my time spent with LuxUrux was less than satisfying. Their product selection might have a lot to offer, but the customer service they provide and the delivery times they offer leave a lot to be desired. This is not a business that I would recommend to others, and I will not be doing business with them in the future.

Pros
  • Choices in a wide variety of hues
Cons
  • Transport Holdups