The bed base was left IN OUR DRIVEWAY. The delivery guys didn't even knock on the door. The boxes are HEAVY. If you bought the base to relieve back pain, you had better arrange for help (we made a call).That said, once the bed base was opened and the legs screwed on, it was fairly simple to turn it over, and put it in place. The base is easy to plug in and the remotes worked perfectly right away.The sides of the base are securely covered in a medium weight gray material. The bed surface is covered in a thin black plastic membrane - nicely textured - about the thickness of a thin plastic food storage bag (not the freezer type). By the time our base was set up, despite the care taken, there was a tiny tear in the membrane. There is a raised rectangular 1" 'bump' on the surface of each base, top and bottom (we have a split king) where the lift mechanism sits beneath the plane of the base. This has not yet affected use of the 'lift' system, nor the comfort of the sleeping system we put together.We bought expensive natural latex mattresses which work well with the base. We purposely bought 10 inch thick mattresses so the vibration choices would be most effective (back and hip pain). It really works! Even the low level vibration lulls me to sleep, and helps my husband's back pain. The mechanism and vibration is quiet enough for light sleepers. We can rise and walk in the morning without pain, and tossing and turning at night due to pain at pressure points is greatly reduced.The articulation of the lift lines, head and foot, is designed for a short person. I"m 5/7" and my husband is 6'2". By sliding towards the foot of the bed, the leg lift raises my legs into a comfortable position. Since you slide a bit when the head of the bed lifts, it's okay. My husband is not so fortunate - the leg lift only lifts his feet, and leaves calves and part of the thigh unsupported (in the air). He puts a pillow under his legs before he activates the leg lift. Had we counted on a true zero gravity position, as we have in our zero gravity chair, we would have had to return the base. I do think it's a lot of money for a base that is not better articulated (this refers to the lines on which the base 'bends' or 'opens' as it raises at head or foot.The under bed 'night light', which we didn't really want, is the best 'night light' we've ever used. Great feature!Overall, the base is well made, and functions as described. We've found ways to make the articulation work, and find significant pain relief with the base-mattress combination we chose.
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