I have ordered this bedding twice already. When it first arrived it was perfect. No damage, fluffy, easy to take out of the package. The second arrived intact, but the bedding itself was stiff and stuck together. I thought I could just take it and separate the linens and maybe it will get softer, but I was wrong. I don't know if I really got old packaging or if something happened to the bedding during manufacture. My dwarf hamster didn't seem too fond of this bed either. I may buy this product again, but it will most likely be at the pet store when I feel the litter to see if it's fluffy or hard.
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