The best thing about this product it's that I can handle my own calls without any problems at all! It has given me more time for other things than being stuck behind an agent desk talking to clients who don't care what they are doing because they just want someone else do everything instead themselfs!! Sometimes we get disconnected when trying to make payments but there isn’t much one could say since its not something i have control over (at least directly). Give this software try before making your decision if u haven't already done so :) This was the only solution out here which let users manage/handle his/her callers themselves while still getting paid as usual.