Description of ContactPoint 360
ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. We serve some of the most recognizable brands in the world by providing delightful customer service experience to their valued customers and through our elegant SAAS solutions, all designed to improve CX, enhance communications options, ensure quality, and remain compliant. Onshore, nearshore, in the office or work from home, you will find us leading the way with innovative solutions focusing on people, process, and technology.
Our expertise spans across:
Work from home solutions ContactPoint 360 provides home-based services with superior customer service expertise. We offer the most advanced technology while providing a fully secure and compliant environment for our remote workforce.
Flexible and scalable customer service Your customers want their issue resolved in one phone call, email, or chat. Our Six Sigma based processes for customer care, billing/statement services, help desk, and returns processing do just that. Our solutions are based upon industry best practices. They are flexible, scalable, and quality driven to further your brand and exceed your customers’ expectations.
Effective receivables management program ContactPoint 360 has years of 1st party collections experience including intelligent list management methodologies and algorithms that yield high rates of return within our current client portfolios.
AI based disruptive technology We use different Ai models. Semi-artificial intelligence models that has a human operator, pared with a voice scripted system delivers 100% compliant communications with any client. Ai based quality assessment tools helps broaden our ability to truly assess agent interaction quality and business intelligence. On top of this intelligent chat systems, provide customers with self-service options.
