The software is easy to use for both customers as well employees! It's very user friendly so everyone can easily learn how it works without any problems or difficulties at all in using this system from start till end (incl customer support). I like that you get alerts when something goes wrong but also if there are no errors then nothing happens either which makes everything even more easier than before!! Nothing really bad about veux its just one thing would be nice such us being able tp have multiple users logged into 1 account instead only having access per employee/customer etc.. But other wise i think things work fine now we're getting good results by not wasting time anymore logging our meetings up until today.