Review on Onite by Jason Hood

As someone who participates in debates, I feel obligated to point out that the Onite online store is one of the worst locations to shop for tools and other products related to home improvement. To put it mildly, the most recent interaction I had with their customer support was a complete nightmare. In spite of the fact that they were sold to me as being suitable for use with my lamp, the LED bulbs that I had purchased did not appear in the correct size. After contacting Onite's customer support to inquire about making a return or exchanging an item, I was met with representatives who were both unhelpful and rude. They refused to provide any sort of solution and maintained that the problem must have been caused by an error on my part during the buying process. I was able to provide evidence of my purchase and even sent photographs of the product showing that it did not fit in my lamp; however, they continued to refuse to offer either a refund or an exchange. The fact that they did not acknowledge accountability for their error and instead placed the blame on me was very aggravating to me. It was appalling how poorly they handled customer service issues and how little concern they had for their clients. Because Onite does not stand behind the quality of the products they sell and provides subpar customer service, I would never suggest that anyone make a purchase from them. Avoid the trouble and go shopping somewhere else instead.