It is very easy to use as well as maintain. The dashboard view makes it quite simple for us to monitor our cloud environment. Also, they have been working closely with us when we had issues or questions about their products. They are not available 24/7 which would be great if you need help at odd hours of the day. We used to work remotely while managing several other projects outside the office but now that we have this tool, its much easier for all of us who work out of different locations around the world.