It's very easy for use with some of my clients who aren't tech savvy! I have not found anything about this program I dislike as far as using it goes but there are certain features which may seem confusing at first glance.
If they can update their website so more information could be added or better explained then maybe people would understand what all those buttons do when clicked - especially if your client isn’t technically inclined themselves (they don;' t know how things work). They need someone like me to help them figure out everything because most software seems complicated even though its really quite basic once figured out!! The biggest thing we solved was saving our customers money by having less printed material sent through mailings & faxes plus helping us spend much quicker than doing these traditional methods ourselves.