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Albania, Tirana
1 Level
709 Review
27 Karma

Review on PHINIX by Matt Louis

Revainrating 1 out of 5

PHINIX Lets Us Down: Questionable Product Quality and Poor Customer Service

As a die-hard sports and outdoor fan, I was eager to try PHINIX, but regrettably, my interaction with the business was unimpressive, and I am unable to suggest them to others. My first problem with PHINIX was the subpar customer service they provided. My frustration and dissatisfaction increased when their customer service team responded slowly and unhelpfully to my inquiries about a purchase. Additionally, their return policy was limiting, which made it challenging for me to receive a resolution when I had a problem with a product I bought. In addition to the subpar customer service, I was worried about the caliber of the goods that PHINIX sells. Although they claim to be experts in sporting goods and outdoor equipment, I discovered that the quality and longevity of the things they sold lagged behind that of other stores. A piece of clothes I bought had sewing concerns, and a camping equipment I bought didn't hold up over a trip. Overall, my interaction with PHINIX was quite disappointing, and I would advise others to steer clear of them. For sports and outdoor fans looking for dependable equipment, there are better options available due to subpar customer service and dubious product quality.

Pros
  • Don't waste too much time
Cons
  • lengthy shipping times