The best part of this software was its ability in detecting emotions from customers while they are speaking over phone or email, which helped us understand their moods even if we were not physically present with them at any given point time during call/email session! It also provides great insight about how long it will take before someone gets back after he has left his mobile unattended etc., thereby helping improve our productivity levels as well by saving precious minutes spent waiting around!! I would say nothing much negative regarding my experience so far but one thing i did find slightly annoying when using neo sound intelligence - sometimes there could be some delay between what you hear (voice) & see(screen). This can happen only once though out entire day's use otherwise everything works fine :) And yes definitely worth trying. We have been able solve many problems like:- How do people feel? Are they happy / sad? Do They need help immediately now vs later?? What does she.