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NeoSound Intelligence Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Contact Center Software

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Description of NeoSound Intelligence

NeoSound Intelligence is an AI-powered speech analytics solution for contact centres that helps companies to turn customer interactions into actionable insights and make communication better. NeoSound tools fully automate calls monitoring process and provide companies with actionable insights by listening to ALL phone conversations and helps call centre companies optimise the quality of customer communications, decrease costs and boost the sales.

Reviews

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Type of review

Revainrating 5 out of 5

Great way to identify customer feelings and manage business operations accordingly !!

The best part of this software was its ability in detecting emotions from customers while they are speaking over phone or email, which helped us understand their moods even if we were not physically present with them at any given point time during call/email session! It also provides great insight about how long it will take before someone gets back after he has left his mobile unattended etc., thereby helping improve our productivity levels as well by saving precious minutes spent waiting…

Pros
  • Easy to operate
  • Great for customer care industry where most queries revolve into concerns related happiness level !
  • Saves valuable man hours lost due too waitinb garound just because no calls answered&or missed messages received.
  • Makes Customer support team more efficient resulting increased sales volumes through better service delivery
Cons
  • Nothing