osTicket Review

Its great to be able to use our own code if we need to make changes in order to customise it. Having to do this for every change you want to make as opposed to just the one big update is not ideal but its all part of progress. I would like to see better logging/monitoring that is more flexible than what is currently available. We have been using OsTicket since the beginning so we are used to it but there are some things about it that could be improved. The admin interface does not have any drag

OS Ticket has been great for our organization in solving an issue we had with tickets not working as intended at one of our companies customers sites using their service. The product team was very responsive to any feedback that I or anyone else gave them when it came time for us all to update from 3.0.2 to 4.3 which solved many issues regarding bugs etc but also added features such as mobile/responsive design (very important) allowing users access regardless if they are accessing through…

Its great to be able to use our own code if we need to make changes in order to customise it. Having to do this for every change you want to make as opposed to just the one big update is not ideal but its all part of progress. I would like to see better logging/monitoring that is more flexible than what is currently available. We have been using OsTicket since the beginning so we are used to it but there are some things about it that could be improved. The admin interface does not have any drag

OS Ticket has been great for our organization in solving an issue we had with tickets not working as intended at one of our companies customers sites using their service. The product team was very responsive to any feedback that I or anyone else gave them when it came time for us all to update from 3.0.2 to 4.3 which solved many issues regarding bugs etc but also added features such as mobile/responsive design (very important) allowing users access regardless if they are accessing through…