Help Desk Premier Review

I like that it is easy to use, helpful for all levels of knowledge in our IT department from entry level employees up through senior management personnel who are often not computer savvy themselves! It can be difficult sometimes if you're new at using this software because there's so many options or features available when starting out with your first call log etc., but once we get used to how things work it becomes easier!! Sometimes some fields do need updating (i.e.- date created) by an…

The ability to create workflows is very valuable, but not many other features are stand out in this product at least for now as far I can see it's still growing/evolving so its hard right know what exactly you should be looking forward too here! Try different modules that might interest or apply your needs first before deciding about buying them - there will always something more relevant than others around if they really have nothing else like "workflow management" then maybe look into some of

I like that it is easy to use, helpful for all levels of knowledge in our IT department from entry level employees up through senior management personnel who are often not computer savvy themselves! It can be difficult sometimes if you're new at using this software because there's so many options or features available when starting out with your first call log etc., but once we get used to how things work it becomes easier!! Sometimes some fields do need updating (i.e.- date created) by an…

The ability to create workflows is very valuable, but not many other features are stand out in this product at least for now as far I can see it's still growing/evolving so its hard right know what exactly you should be looking forward too here! Try different modules that might interest or apply your needs first before deciding about buying them - there will always something more relevant than others around if they really have nothing else like "workflow management" then maybe look into some of