Review on Help Desk Premier by Sean Patel

I like that it is easy to use, helpful for all levels of knowledge in our IT department from entry level employees up through senior management personnel who are often not computer savvy themselves! It can be difficult sometimes if you're new at using this software because there's so many options or features available when starting out with your first call log etc., but once we get used to how things work it becomes easier!! Sometimes some fields do need updating (i.e.- date created) by an outside service provider/third party vendor which takes time since they don't have access directly into help desk premier as well; however their support team has been incredibly responsive & always willing to assist us along the way. Keeps track easily of tickets assigned internally within my organization - also very user friendly. Helps me stay organized throughout each day, keeping everything straightened away nicely. We've had no problems thus far other than.