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Jitbit Helpdesk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Jitbit Helpdesk

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-integrated authentication. Not to mention all the standard helpdesk feature, like Knowledge base, file attachments, email integration, live updates, agent collision detection, and all the rest

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Excellent tool with many features and benefits

I can see my tickets in one place so it's easy for me to remember them when replying or updating their status! It also has an excellent FAQ section which makes answering questions easier than ever before (and quicker). There are some bugs that need fixing but this isn't really a big deal considering how much of a time saver using jibtid helps make everyday work life just that little bit more bearable :) We use it mainly internally within our own team - we're able to track issues from creation…

Pros
  • Ease ofuse
  • Great support service if needed during business hrs as well, especially with regards troubleshooting problems.
  • Good help desk functionality available at all times regardless where employees may be working out side office e.g home / mobile device locations
  • Very user friendly interface both desktop & web version
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Great Call Tracking Solution For Small Businesses

The ability to set up multiple queues for each department or team member.The ability to assign tickets to agents by their role within our organization.The reporting features are good enough for most needs but could be improved. I wish there was more customization of reports. We use it primarily to track issues that come through the phone lines. It allows us to see which departments/teams have active tickets open vs closed. That information helps guide where we need to focus resources.It also…

Pros
  • Easy setup
  • Great customer support via chat, email & telephone.
  • Very responsive development engineers who do excellent work quickly!
  • Good monitoring capabilities with dashboard available if you want one (we don't)

Revainrating 5 out of 5

Excellent tool with many features and benefits

I can see my tickets in one place so it's easy for me to remember them when replying or updating their status! It also has an excellent FAQ section which makes answering questions easier than ever before (and quicker). There are some bugs that need fixing but this isn't really a big deal considering how much of a time saver using jibtid helps make everyday work life just that little bit more bearable :) We use it mainly internally within our own team - we're able to track issues from creation…

Pros
  • Ease ofuse
  • Great support service if needed during business hrs as well, especially with regards troubleshooting problems.
  • Good help desk functionality available at all times regardless where employees may be working out side office e.g home / mobile device locations
  • Very user friendly interface both desktop & web version
Cons
  • Almost everything is ok

Revainrating 4 out of 5

Great Call Tracking Solution For Small Businesses

The ability to set up multiple queues for each department or team member.The ability to assign tickets to agents by their role within our organization.The reporting features are good enough for most needs but could be improved. I wish there was more customization of reports. We use it primarily to track issues that come through the phone lines. It allows us to see which departments/teams have active tickets open vs closed. That information helps guide where we need to focus resources.It also…

Pros
  • Easy setup
  • Great customer support via chat, email & telephone.
  • Very responsive development engineers who do excellent work quickly!
  • Good monitoring capabilities with dashboard available if you want one (we don't)