Review on Jitbit Helpdesk by Scott Gafur

I can see my tickets in one place so it's easy for me to remember them when replying or updating their status! It also has an excellent FAQ section which makes answering questions easier than ever before (and quicker). There are some bugs that need fixing but this isn't really a big deal considering how much of a time saver using jibtid helps make everyday work life just that little bit more bearable :) We use it mainly internally within our own team - we're able to track issues from creation through resolution without having multiple different tools/ platforms open up each day. This definitely saves us loads of time every week compared to doing things manually via other methods. The fact that you get access across devices including mobiles is fantastic too since sometimes people forget they have something set aside until after hours etc. So being able to look back over previous days' activities easily means there aren't any.