Review on Jitbit Helpdesk by Michael Powell

The ability to set up multiple queues for each department or team member.The ability to assign tickets to agents by their role within our organization.The reporting features are good enough for most needs but could be improved. I wish there was more customization of reports. We use it primarily to track issues that come through the phone lines. It allows us to see which departments/teams have active tickets open vs closed. That information helps guide where we need to focus resources.It also gives us an easy way to keep tabs on how many calls go into queue per hour so we can adjust when needed.