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Supportbench Review

4

ยท

Excellent

Revainrating 5 out of 5ย ย 
Ratingย 
5.0
Customer Service, Help Desk

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Description of Supportbench

Supportbench is a cloud and web based technical and customer support ticketing system that help organizations to deliver next level support.

Reviews

Global ratings 4
  • 5
    4
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Easy to navigate and helps keep track organized

I like how easy it was for me as an agent in my agency when we were getting new agents trained, they could just log into our account without even having prior experience with Ticketmaster (or any other software). It has been very helpful so far but there are some things i would change if possible! Like sometimes you have multiple options of tickets being open at one time which can be confusing because its not always clear what option will close first or get closed last etc.. There needs moreโ€ฆ

Pros
  • What makes supportbenc best is that everything runs seamlessly together to create better customer service experiences while keeping cost down by automating processes efficiently through automation tools + analytics
Cons
  • Not the best

Revainrating 5 out of 5

Great tool - works great if your business needs help managing multiple channels

It's very easy to use, has all the necessary features you need. The interface is clear and user-friendly. If you are looking for something with a lot of customization options, this product might not be best fit for you. I have used it for years now and would highly recommend it. We were solving a problem of getting our users to understand how to solve their issues through proper channel management. This helped us in making sure that they get the right information at the right time, so that weโ€ฆ

Pros
  • They solved my query quickly & efficiently without wasting much precious resources like ours or theirs :)
  • Rishabh Kulkarni (
Cons
  • Will fit

Revainrating 5 out of 5

Easy to navigate and helps keep track organized

I like how easy it was for me as an agent in my agency when we were getting new agents trained, they could just log into our account without even having prior experience with Ticketmaster (or any other software). It has been very helpful so far but there are some things i would change if possible! Like sometimes you have multiple options of tickets being open at one time which can be confusing because its not always clear what option will close first or get closed last etc.. There needs moreโ€ฆ

Pros
  • What makes supportbenc best is that everything runs seamlessly together to create better customer service experiences while keeping cost down by automating processes efficiently through automation tools + analytics
Cons
  • Not the best

Revainrating 5 out of 5

Great tool - works great if your business needs help managing multiple channels

It's very easy to use, has all the necessary features you need. The interface is clear and user-friendly. If you are looking for something with a lot of customization options, this product might not be best fit for you. I have used it for years now and would highly recommend it. We were solving a problem of getting our users to understand how to solve their issues through proper channel management. This helped us in making sure that they get the right information at the right time, so that weโ€ฆ

Pros
  • They solved my query quickly & efficiently without wasting much precious resources like ours or theirs :)
  • Rishabh Kulkarni (
Cons
  • Will fit