Review on Supportbench by Mar Pacora

It's very easy to use, has all the necessary features you need. The interface is clear and user-friendly. If you are looking for something with a lot of customization options, this product might not be best fit for you. I have used it for years now and would highly recommend it. We were solving a problem of getting our users to understand how to solve their issues through proper channel management. This helped us in making sure that they get the right information at the right time, so that we can provide them a better experience.