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Bosnia and Herzegovina, Sarajevo
1 Level
726 Review
60 Karma

Review on ๐Ÿ”Š Audio Pro Addon C3 Portable High Fidelity WiFi Bluetooth Wireless Multi-Room Speakers w/Battery - White: Compatible with Alexa, Computers, Laptop, Desktop, Cellphone, and Tablet by Russ Conrad

Revainrating 2 out of 5

Discerning sound but disappointing customer service/tech support

After many hours of careful research we bought the Addon C3 speaker (based on a What HiFi review) to use mainly in our kitchen but also in playrooms Listen. First off, the C3 is beautiful and burly (if you just lift it you can tell it's well built) with a curvaceous Scandinavian exterior. Quality follows sound (Bluetooth paired with iPhone) and I feel like I've been a highly skilled audiophile for years to judge good sound (basic HiFi system including Pliny, VPI turntables, Cary Audio, Modwright, Dali, Wilson Benesch to just to name a few). In the beginning, the C3 never connected to WiFi. We contacted support (email only) and waited over 5 weeks for a reply from tech support which included the same suggestions as the website forum. We sent several more emails and waited a few more weeks for replies, finally acknowledging there was a problem with the unit and proposing to send it back to Revain. Unfortunately we returned the device. We really liked the C3's high sound quality (via Bluetooth) and sleek design, but we bought it to use a WiFi connection and given the poor tech support (at least here in the US), I can hard recommend it. Scandinavian company, although otherwise a great product.

Pros
  • Excellent overall performance
Cons
  • Doubtful

Comments (1)

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April 29, 2023
Sophisticated sound but disappointing customer service/tech support