I like how easy it is to create tours for my clients, as well as adding new content or editing existing content. The interface can be difficult at times, but we have found ways around this problem. It's great having everything within one place! There are no downsides so far. We've been able to use Tours My App with our customers without any issues. Their support team has always responded quickly when needed. They do offer additional services such as custom design work. Our biggest issue is ensuring all of their features are being used correctly. Some people may not know what they need from Tours My App out of the box. This makes them think there is something wrong. However once you explain exactly what they want to accomplish, it helps solve the problem.