It's easy to use, it has an excellent search feature for finding documents as well as searching by keyword or date range etc., very good customer support! I dislike how simple their system works - sometimes you have no way of knowing if your file was sent in correctly so there can be some time wasted trying different things before realizing its not working properly (usually because they don't send any error messages). If this happens with other programs then maybe switching would help but otherwise i recommend sticking around- great program overall though!! The ease at which one could find files using keywords/dates ect.. This makes my job much easier when dealing wth clients who want copies back from storage without having them emailing me each day asking where something went missing.-.