It's easy, it works seamlessly with our other applications - no need for additional software or plug-ins required! I wish there was an easier way of viewing all open cases at once rather than having them listed separately in each application window/tab page but overall great product so far!! We've been able use this tool since we implemented Azure RMS 3 years ago; however only recently have realized how much more powerful using their integration capabilities can be as compared to just being limited by what they provide out side box (as opposed to integrating).