As a result, they gave me a refund, but I bought using a promotional code in the amount of 1767. They refused to exchange for the same product (although this is an offense), did not insist - I bought it from dlink much earlier, although I still had to spend more money. 03/01/23 - I contacted the support service - as a result, I was fully compensated for everything and apologized. I am sure this case is an exception, so I raised the overall rating. Thanks to the support team for the quick feedback and help.
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