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Monaco, Monaco
1 Level
685 Review
37 Karma

Review on Mokoru by Ryan Cornelius

Revainrating 2 out of 5

I was dissatisfied with how inconsistent Mokoru's sizes were.

I am someone who places a high value on inclusivity and body acceptance in the fashion industry, so I have been looking forward to trying out Mokoru's clothing and accessories. Having said that, my time spent shopping at the internet store ultimately left me feeling let down and aggravated. Despite the fact that the website was straightforward to traverse and the product descriptions were comprehensive, I discovered that the sizing was extremely variable. I purchased two dresses in the same size, but one of them was too constricting, and the other was too flouncy for my taste. When I contacted customer support to question about the sizing discrepancy, I was met with responses that were both unhelpful and dismissive of my concerns. To make a bad situation even worse, the procedure for returning the item was difficult and time-consuming. Because my request for a refund took so much longer than expected to be processed, I got the perception that Mokoru does not place a high value on its customers' time or satisfaction. My experience with Mokoru's inconsistent sizing and unhelpful customer support makes it impossible for me to recommend their products as a whole. Although it is admirable that they are committed to enabling women to express their individual sense of style, this goal is not met in actuality due to a lack of attention to detail and concern for the satisfaction of customers.

Pros
  • Costs that are not prohibitive
Cons
  • Substandard goods