The best thing about labiedesk that I like most its easy to use it's simple no complex features required so anyone can easily understand this product. But what i dislike in my opinion there are some minor bugs sometimes but nothing major which makes me feel disappointed by using such an amazing tool. If you have any doubts regarding your project management then definitely go for labiledeck otherwise keep searching for better options available out of market as well. We solved our customer service related issues without much hassle or confusion at all because we had everything under one roof.