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LabiDesk Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Customer Self-Service

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Description of LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Cloud based ticketing software which is easy to use

I like that it has an in-built help desk system for tickets which can be assigned to agents as well or just anyone who wants access via their computer (which we do). We also use this same program at our office where people are able assign them selves tasks without having someone else physically there - so you get more productivity from your team when they're not sitting around waiting! There's no way of adding new emails into my inbox automatically if its sent directly through email address…

Pros
  • Very helpful software very user friendly.
  • Easy integration between teams using single platform.Great customer support services provided during any kind issue faced while operating/using labideshq.
Cons
  • Nothing here

Revainrating 5 out of 5

LabileDek is really good and helpful application

The best thing about labiedesk that I like most its easy to use it's simple no complex features required so anyone can easily understand this product. But what i dislike in my opinion there are some minor bugs sometimes but nothing major which makes me feel disappointed by using such an amazing tool. If you have any doubts regarding your project management then definitely go for labiledeck otherwise keep searching for better options available out of market as well. We solved our customer…

Pros
  • Easy interface
  • Perfectly designed with user friendly approach.
  • Project Management section is good enough alongwith other tools also
Cons
  • Some disadvantages