I like the ease of use and how quickly it integrates into our CRM system. It makes it easy to keep up to date with all of my contacts and their interactions with me. The customer service has been great! They are always willing to help when we have any questions or problems. I wish there was an option for more customization, but that's not really a problem as far as I'm concerned. I do not dislike anything about this software. It is very user friendly and easy to get started using right away. The customer service is excellent. I would recommend this product to anyone looking for an easy way to manage their contact information. This program allows us to easily track and update all of our contacts in one place.