I like that it is very customizable, so if there are certain things we want or need for our business then they will be added as soon as possible! The customer support has been great too! So far everything seems pretty good but again - customize what fits best in your situation. We have not had any issues at this point yet (maybe because we haven't used all its features). It's definitely worth looking into! Having an easy time keeping track of different tasks/cases which also helps keep me organized since my office isn't big enough to fit everyone around one computer screen.