I love being able to look up cases in seconds! The software is easy for me as an old person who has trouble remembering case numbers, etc., but also allows my younger colleagues (and myself) access when they need it without having to constantly ask around about what we're looking for or search through stacks ourselves all over again just because one forgot something at work earlier today. It's very helpful during busy times like summer vacation where our staff dwindles down so much; this helpsโฆ