I love how easy it is to use, you can easily send texts from your computer without having an app installed or needing any special software for that matter! The only thing i dislike about this service so far are their rates which seem very high compared to other services out there. Honestly though they could probably lower them by quite a bit if needed but as of right now its not too bad at all considering what we need in order to do our job effectively. We have been able to automate sending emails using Textit's API system. It has saved us time and allows me to focus more directly on my job rather than getting bogged down trying to figure out email programs (which honestly aren't always great).