I like that it is very user friendly. It's super fast and makes my job easier when it comes time for renewal or new agreements. There are times where it can get buggy but you have to use your best judgement as to whether this will continue once they fix it. Just be patient with them while they work through issues. This software helps me streamline renewals/new contracts, license approvals, etc. The benefits far outweigh any downfalls in using this product. We no longer need separate programs such as Word to track our contracts and licenses! Also being able to send out automatic emails from within the system saves us tons of time every month!