I have been using kindly for over 2 years now in my role at work.
It has helped me solve issues which would normally take hours or even weeks just through quick chats. This is fantastic! There isn't anything i dislike about it but there are some features we were expecting like being able to set reminders etc to remind you when something needs attention. If this was available then maybe they could improve upon what's currently out right? Just use them as soon as possible because once implemented its amazing how much time will be saved.