Overall my cat loved this carrier! We recently bought this to fly with our cat and the shoulder strap broke at the airport. Luckily I held the other straps at the same time because I wanted her to be extra secure or she would only fall a few feet to the ground. One side of the strap has completely torn from the seam of the bag. Also, the lack of that strap made it difficult to carry. I'm frustrated because she loves it so much and I liked all the zips so I could open it up to pet her and pull her out easily. **Important information is that I don't have a big cat. She is tiny and weighs 8 pounds TLDR; not durable, the shoulder strap came loose in the middle of the airport from the weight of my little cat within an hour of use
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