Review on 👶 Britax Roemer Smile 3 Universal Stroller, 2 in 1 Deluxe Edition (1 box), Frost Grey by Mateusz Odachowski ᠌

Name: 👶 Britax Roemer Smile 3 Universal Stroller, 2 in 1 Deluxe Edition (1 box), Frost Grey
Item: 👶 Britax Roemer Smile 3 Universal Stroller, 2 in 1 Deluxe Edition (1 box), Frost Grey
Rating: 1

April 21, 2023

I can't believe I paid for it, the quality is disgusting.

I already spent a whole day in June and 5 thousand on a taxi and, most importantly, a roaring child. Because my daughter does not like long car trips, and I cannot and do not want to leave the child with someone. Because I'm on GV and from the breast pump I have lactostasis begins. And strangers cannot calm my child down. I experience some continuous suffering, inconvenience and empty investment from buying this stroller. Because the second, and possibly the third time I will have to go there again by taxi and a one-way trip costs me 2-2.5 thousand. rub. There and back, respectively, 5 thousand. And most importantly, what I get is a roaring child, wasted time and indifference from the service. I have serious doubts about the quality of service work. Because after visiting the service, the stroller broke in a week.
I want potential buyers of Olant to see my real review so that they do not suffer the same fate as me.
I would like to exchange this stroller for the same new one, because. as Olant, a hotline specialist, kindly remarked to me, that I was probably just “unlucky” and that there were no other complaints about this stroller. I want to be like the others who are just "lucky" to buy from Olante. Wrote to Olant, more than a week no answer.

Pros

There are no merit. More: 1) when buying a stroller, they give a flyer from the stroller manufacturer (if you write a good review on this stroller on the market, you will get 500 on your phone), so All the good reviews for this stroller have been bought! what actually read on: 2) Hello, I am writing from my husband's account. I want to report the rage I feel when I think of the Britax Roemer Stroller 2 in 1 SMILE III Indigo Blue purchased from Olant in January 2022. I bought this stroller at the beginning of January 2022, but I started using it only in February 2022, because. there were severe frosts for the daughter who had just been born then. The stroller does not behave well in snow porridge + the maneuverability of the front wheels was terrible (in the entrance for example) from the very beginning of the purchase. The entrance is narrow and this lack of a wheelchair has been and is causing me great inconvenience. I want to note that I use the stroller only in Hong Kong on asphalt. In April, concrete problems began with the front wheels. It became even less maneuverable (although it seemed to me much further) and the wheels began to turn under themselves when turning. I called three official services recommended on the Olant website. All of them are located at the other end of Hong Kong from me and far from the metro. I live in the east of Hong Kong. Throughout April and May, due to the pandemic, we were afraid to get out to the service for repairs. But in the middle of June it became unbearable and we took a taxi with our daughters and drove for two hours to the selicate passage. In the other two services, they told me that it was better to go to the selicate passage, because. only parts are there. Question: why are two other services listed on the site if they cannot provide the service?

Cons

As a result, I spent time with a baby calling there (two stupid services) and explaining my situation several times. Inhuman! It hurts me a lot that Olant is not responsible for the quality of service. On the silicate road, our wheels were lubricated. The carriage began to be maneuverable. Which I didn't expect from her. But . exactly a week later the wheels began to wobble with terrible force. And I had to fix them so that they only go straight. That. I instead of a stroller for a cost of more than 50 thousand. received in fact a stroller, which can only travel in a straight line, as in the children's world for 10 thousand. Question: why was it necessary to buy a stroller in Olante? I called the service again and since the end of June (for a minute today is already August 25), the service manager indifferently feeds me with breakfast, that they allegedly ordered spare parts and are waiting. I want to emphasize: I call the service twice a week for two months! It upsets me to the core, because. I do it to the detriment of communication with the child. Yesterday they told me to call at the end of the week and ask again, but most likely the supplier will not receive them again. Sometimes they took my phone in the service and promised to call during the day - but this did not happen. Bottom line: for two months I have been riding wheelchairs with fixed wheels that only go straight. The child is already almost 8 months old and it’s hard for me to move her around corners. I don’t understand what I paid money for, if I spend a lot of health, strength, nerves, time to resolve the problem, which, as the service made it clear to me, they don’t plan to solve in the near future and it’s generally unclear whether they can solve it. Also, if they do do it sometime, I will again need to take a taxi and go with the baby to the other end of Hong Kong to solve the problem. And if you have to leave the stroller, I don't have another one.