I like that it has all our clients in one place, so we can easily see what they are working on at any time as well as keep track on invoices which makes billing faster than using paper files! It's not very user friendly once you get past just getting into the program itself - learning how to use this system takes some knowledge when there should be more tutorials available for people who have never used such programs before. The benefits include being able to pull up client information quickly from anywhere without having to go back through email or other sources. This saves us alot of work because now i don't need to ask my colleagues about new contracts etc if its been submitted but haven't yet received them over email.