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Birdview PSA Review

3

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Very good

Revainrating 4.5 out of 5  
Rating 
4.3
ERP, Professional Services Automation

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Description of Birdview PSA

Birdview PSA provides professional services organizations with a single source of truth. The result is better visibility at all stages of the service delivery lifecycle, enabling data-driven decisions, collaboration and increased synchronization at crucial handoff points. Birdview PSA offers deep project management functionality along with resource optimization, project accounting and a powerful set of tools for monitoring and optimizing at both the project and portfolio level. With Birdview PSA, services organizations can enjoy rich functionality without the usual trade-off of a months-long onboarding process and without compromising their budget. This is made possible by a more intuitive user interface and seamless integration with CRMs, ERPs and thousands of other applications.

Reviews

Global ratings 3
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Type of review

Revainrating 4 out of 5

Reviewing and communicating with employees is made easy

The ability to see everything going across our org in one place! It's like having your own personal project manager who can help you get things done efficiently within projects or tasks without being told by anyone else what needs doing first. I wish there were some way for it not be so hard to navigate - sometimes it feels overwhelming when trying to find something quickly amongst tons of options that are available but don't seem relevant/needed right now. If you're looking for an effective…

Pros
  • I love that it's very easy to understand the layout and functionality of the tool without having to spend hours reading the tutorial/help guides
Cons
  • I wish it was a bit more visually appealing it's very bland, could do with being given some more color and graphics to it

Revainrating 4 out of 5

Great Tool For Customer Experience Management

I like that BirdView can be used in conjunction with other tools to provide more complete views of our customers' experiences. It's also easy to use for non-IT staff who are looking to get a better view of their customer experience. I have yet to find something I dislike about BirdView. The tool has been very helpful in providing us with a 360 degree view of our customer experience. We've been able to track and analyze each step of our customer journeys, as well as identify opportunities for…

Revainrating 5 out of 5

Easy-to Use Software For All Your Content Needs

I like using birds as an example for our team to use when presenting ideas or concepts in meetings (or even presentations). Its easy enough that anyone can understand it without having any prior experience but still has so much depth behind its simplicity! It's really cool how they've incorporated animals into their platform too which makes me want more content added from different animal groups/species etc.- maybe some options where you could select what species your talking about? Like if…

Cons
  • Minor Issues