I like that it is free to use for small businesses and offers many add-ons at no cost or very low cost. It's easy to configure but does take some knowledge/experience with coding languages. You have to know what you're doing in order to customize this tool effectively. There are lots of tutorials online if you need help getting started. We used it as our internal portal for all employees. The benefits were being able to create custom pages easily without having to hire an outside developer, also we could make changes quickly when needed. No problems encountered so far. Used it mainly for employee self service tasks such as requesting time off and pay increase requests. Also was useful during COVID19 quarantine where we allowed people to work remotely from home using their own laptops instead of going into office every day. This saved us money since there were fewer people working in the.
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